When you submit an after-sales request, demo collects the information you provide, including your email address, phone number, order or product details, your description of the issue, and any images or videos you upload, solely to verify your purchase and handle your after-sales request such as refund, return, repair or exchange.
Your contact details are used only to communicate with you about this request, and uploaded media are used only to assess the reported issue. We keep this information only as long as needed to resolve your request and to meet legal or accounting obligations, after which it is deleted or anonymized.
We do not sell your personal information. We may share it with logistics or payment partners strictly as needed to complete your request. You may request access to, correction of, or deletion of your data by contacting our support team.
By submitting an after-sales request, you agree to the processing described above.